At dearbloodymary.com, we do our best to please everyone, but we know that doesn’t always happen. We want you to be a happy customer. If you’re order is damaged in anyway, let us know promptly, by calling Customer Service within 7 business days of delivery so we can fix the problem.
Customer Service: (305) 893-5650 Monday – Friday 10am to 5pm EST
Because it is a personal item, we cannot accept returns for any makeup product. Other merchandise, such as apparel must be returned in the condition you received it. We reserve the right to issue partial credit or no credit for merchandise not returned in satisfactory condition.
Damaged products from shipping or manufacture defects must be reported within 7 business days of the delivery date. Under the following situations, if your item arrives damaged, we will gladly pay the shipping on your replacement item, using the carrier of our choice:
• You have received defective merchandise.
• We accidentally shipped you the wrong item.
• The merchandise was damaged on its way to you.
How to report damaged items:
Reporting an issue is easy. Please follow the steps below:
- Send us an email with your customer # and first and last name of the credit card used to purchase your product.
- Describe and attach a photo of the damaged item and email to BW@BOBBIEWEINER.COM
- All returns are subject to validation and approval at dearbloodymary.com.
- You will receive an email confirmation when your return is processed.
It may take up to two weeks to process returns and credit your account or to issue an online store credit. We will notify you via e-mail once your return has been processed. Please note that your financial institution may take longer to reflect the transaction. If you have any questions about your return, please contact Customer Service.